Last updated July 6, 2023
When registering for Ostendio you can be certain that we have implemented a comprehensive security framework to ensure that only registered users and those people who are provided authorized access can see your Ostendio account information. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via the Site and the Service. The use of information collected through our services shall be limited to the purpose of providing the service for which the customer has engaged Ostendio.
When registering for the Service, you provide us with “Personal Information” such as your full name, company or organization name, and email address. “Personal Information” which refers to and includes your email address, billing address, IP address, and any other personal identifiable information which you submit or make accessible to us through the registration process at the Site and/or use of the Services. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
When signing up for a paid plan, Ostendio may collect credit card information and use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your credit card or billing information except for the sole purpose of credit card processing on Ostendio’s behalf.
Ostendio will retain your information for as long as your account is active or as needed to provide Services to you. We will also retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. Additionally, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Ostendio may also transmit or share your Personal Information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Services, which may require that your Personal Information be transferred from your current location to the offices and servers of Ostendio and the authorized third parties referred to here. These companies are authorized to use your Personal Information only as necessary to provide their services to us. Although Ostendio owns the software, code, databases, and all rights to the Ostendio software application, you retain all rights to your data.
3. ANALYTICS / LOG FILES
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site, and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to Personal Information.
4. INFORMATION SHARING
The Site and the Services are not directed to or intended for anyone under the age of 18. The Site does not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the Services. In the event that we learn that we have gathered Personal Information from anyone under the age of 18, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at firstname.lastname@example.org.
We implement security measures designed to protect your Personal Information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology (SSL). However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Accordingly, the security measures taken by Ostendio do not guarantee that your Personal Information will be protected against unauthorized access, disclosure, alteration, or destruction; nor does Ostendio represent or warrant that such information will not be accessed or used in an unauthorized manner or compromised. By using our Site and Services, you acknowledge that you understand and agree to assume these risks and, subject to applicable law, Ostendio will not be liable or responsible for any damages or expenses arising from or related to any breach of security.
7. LINKS TO THIRD-PARTY SITES
8. CORPORATE WEBSITE/BLOG
Our Site offers publicly accessible blogs and/or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog and/or community forum, please email us at email@example.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.9. EUROPEAN TERRITORY USERS
In compliance with certain privacy laws, in particular the European General Data Protection Regulation (GDPR) and other applicable privacy laws, we provide specific additional rights for individuals who interact with us such as the right to access, rectify, object, complain about, erasure, and blockage of your Personal Information. More specifically and under certain circumstances, you have the right to:
request information about whether and which Personal Data is processed by us, and the right to demand that Personal Data is rectified or amended; request that Personal Data should be deleted; demand that our processing of Personal Data should be restricted; withdraw your consent to the processing and use of your data completely or partially at any time with future application; obtain your Personal Data in a common, structured, and mechanically readable format; contact our data protection officer if there are any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your Personal Data; and complain to the responsible supervisory authority or regulatory agency if you believe that our processing of your Personal Data is in violation of applicable law.
This section applies only to California residents. It describes how we collect, use, and share Personal Information of California residents in operating our business and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.
As a California resident, you have the rights listed below. However, these rights are not absolute and in certain cases we may decline your request as permitted by law.
Information. You can request the following information about:
(i) how we have collected and used your Personal Information during the past 12 months;
(ii) the categories of Personal Information that we have collected;
(iii) the categories of sources from which we collected Personal Information;
(iv) the categories of third parties with whom we share Personal Information;
(v) whether we have disclosed your Personal Information for a business purpose and, if so, the categories of Personal Information received by each category of third-party recipient; and
(vi)whether we have sold your Personal Information and, if so, the categories of Personal Information received by each category of third-party recipient.
Access: You can request a copy of the Personal Information that we have collected about you during the past 12 months.
Deletion: You can ask us to delete the Personal Information that we have collected from you.
Opt-out of Sales: We do not sell your Personal Information that we have collected from you.
Opt-in: Since we do not sell your Personal Information to third-party recipients, there is no opt-in option to sell your Personal Information.
Non-Discrimination: You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services; increasing the price/rate of services; decreasing service quality; or suggesting that we may penalize you as described above for exercising your rights.
How to exercise your rights:
You may exercise your California privacy rights described above as follows:
Right to information, access and deletion: You can request to exercise your information, access, and deletion rights by emailing firstname.lastname@example.org.
Right to opt-out or opt-in of the “sale” of your Personal Information: We do not sell, trade, or rent your Personal Information to third parties.
We will need to confirm your identity and California residency to process your requests to exercise your information, access, or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
11. PRIVACY RIGHTS FOR VIRGINIA, COLORADO, AND CONNECTICUT RESIDENTS
When you access and use the Services, you are subject and bound to the Ostendio Terms of Service located at https://www.ostendio.com/terms-of-use.
14. CONTACT US
7918 Jones Branch Drive
4th Floor, #220
McLean, VA 22102