Today: Attracting and retaining new Arklign customers without time-consuming security scrutiny hassles
Using Ostendio has helped Arklign attract and retain customers. “We don’t have to scramble to answer security questions.”
Arklign continues preparation for a SOC 2 audit and manages data in line with HIPAA regulations but more than that they have educated their employees, customers and vendors about the importance of data security and protecting patient information.
“After using Ostendio for 2 years it has really helped build a culture of security at Arklign.” said Ray Alde. “As we got deeper into SOC 2 preparation I finally had a moment when I realized that all the hard work we had done preparing policies and supporting documentation made sense. I was able to fill out 2 questionnaires from customers almost instantly using the documentation we had gathered and I thought - this is great!”
“I realized that I can implement IT controls all I want but that’s not enough. I needed to build a culture of security in the company so all employees realize that to be truly secure we need to follow processes and document them and provide evidence to support our work. Now we can measure our security and really know how we are doing.”
As Arklign’s commitment to security has grown they have in turn started to educate others about the importance of security. Arklign runs training sessions for its smaller dental practice customers to explain why using the Arklign software to work with the dental lab will help with meeting HIPAA regulations and also ensure a more accurate result for the product they provide to their customers.
“I heard that security was hard with so much work to do but Ostendio made it happen quickly. We were up and running in a couple of months with SOC 2 and HIPAA.”