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Account Manager

Location: Ostendio is a remote-first company.

About this role:

We believe that the account manager’s role is crucial to the success of our business. We want someone that will help us sell our product, but…we don’t want that person to be too focused on selling that they forget about our client’s needs. We need someone that our clients trust because of their expertise and professionalism. Did I mention that we want to work with someone that’s fun and has a ton of energy, too?! Are you up to the challenge?

Imagine using a proactive and personalized approach to help our clients embark on the difficult, yet worthy, journey of making their organizations more secure. The account manager role helps our clients fully adopt systems that support primarily SOC 2, HITRUST, ISO 27001, and PCI DSS audits, as well as meet other risk and security needs.

Intriguing, isn’t it? We like to think so.

Everyday activities

We believe in transparency, so here are the main daily activities you might expect in this role:

  • Schedule and meet with clients in a way that aligns with our values and brand.
  • Prepare and assist in developing client-facing training materials.
  • Engage clients in demonstrations of our platform as needed or required.
  • Translate client requirements internally that meet and exceed their expectations. Energize clients to upsell or support the cross-selling of our products and services.
  • Collaborate with Client Success Managers to explore how clients utilize our platform and services.
  • Develop quarterly newsletters with the professional services team and directors.
  • Report and predict account management outcomes.
  • Update all account management activities in assigned systems.
  • Partner with the sales team to help drive new business.
  • Attend conferences as needed or required and on occasion.
Position requirements

Proven track record of working in cybersecurity, security, or risk fields and with 2-3 or more years of account management/sales applicable experience. Ideally, you have handled the renewal process or expansion activities in the past.

The starting salary offered for this position is up to $145k OTE depending on experience. The pay will be commensurate with experience. At this time, Ostendio will not sponsor a new applicant for employment authorization for this position.

Please send resumé (and/or cover letter) to careers@ostendio.com.

A little about us

Ostendio is based in Arlington, VA and is a fast-growing venture backed B2B software company. We are changing the cybersecurity landscape with our award-winning cloud-based Integrated Risk Management solution that helps organizations build, operate, and showcase their security and risk management program.

Ostendio was a finalist for Best Tech Work Culture and Best Tech Manager for the 2022 Timmy Awards. We were also recognized in the 2021 Inc. 5,000 list as one of the nation's fastest-growing private companies.  Named as a “Best Place to Work 2020” in the Greater Washington DC area by the Washington Business Journal we are also winners of multiple 2017, 2018, 2019, 2021, 2022 Cybersecurity Excellence Awards.

Our employees describe our culture as:

  • A powerhouse with several industry experts.
  • We celebrate so many things on Slack that it borderlines on excessive.
  • Warm, caring, genuine, collaborative, and inclusive.
  • Mission-driven. We volunteer and give back to charities because it’s the right thing to do.
  • We like to learn and share information so that we can give back to ourselves and the group.

If you want to learn more about our culture, check out our website dedicated to our mission, values, and staff.

We have great benefits

We offer flexible work hours and family-friendly benefits to all full-time employees:

  • Remote first work environment
  • Medical and dental insurance
  • 401(k) retirement plan
  • Life and disability insurance
  • Stock options
  • Generous paid time off and holidays
  • Time to support community involvement (e.g. volunteering for a local non-profit)
  • Home office benefits
  • Engaging employee events
We believe in equal opportunity

Ostendio provides equal employment opportunities to all current employees and qualified applicants for open positions, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other basis prohibited by law.